Customer communication for service teams

Every customer conversation, organized in one inbox.

Bring Instagram, Facebook and WhatsApp messages into one workspace. Let routine enquiries flow smoothly while your team focuses on conversations that need attention.

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Unified inbox

Human takeover

Team visibility

Instagram, Facebook & WhatsApp

Customer operations preview

Search conversations

All 24 Needs Human 3 Auto Sorted 8 Waiting 12 Closed 41

Kemi Adebayo

10:14

I want to file a complaint about yesterday service.

Needs Human / Instagram

Daniel Okafor

09:56

What does ceramic coating cost?

Waiting / WhatsApp

Simi James

09:38

Can you detail my SUV at home?

Auto Sorted / Facebook

Bola Sanni

09:20

Resolved, thank you.

Closed / Instagram

Kemi Adebayo

Needs Human / Instagram

Review needed

Customer

I want to file a complaint about yesterday service.

Routing note

Complaint detected. The conversation was moved to staff review.

Customer profile

Channel: Instagram

Intent: Complaint

Suggested action: Review policy match

The problem

Customer messages are scattered everywhere.

Instagram DMs get missed

Customer requests sit inside social inboxes while staff switch between apps.

WhatsApp threads are hard to track

Approvals, prices and booking details disappear inside long message histories.

Teams repeat the same replies

Staff spend hours answering hours, prices, availability and policy questions.

Conversation states

The inbox is organized before your team opens it.

Every conversation gets a clear state so your team knows what needs attention, what is waiting, and what is already resolved.

Needs Human

Discounts, complaints, custom quotes and sensitive issues are flagged for staff.

Auto Sorted

Routine enquiries are organized and assisted using your business knowledge base.

Waiting

Track conversations where a reply has been sent and the customer needs to respond.

Closed

Resolved conversations are archived so your team stays focused on active work.

Product features

Built around the way real businesses reply to customers.

Unified inbox

Smart routing

Suggested replies

Human takeover

Knowledge base

Team collaboration

Customer history

Connected accounts

Suggested reply

Based on FAQs, pricing and business rules

92% match

Thanks for reaching out. Ceramic coating starts from NGN 55,000. I can share available slots and send this to a teammate if you need a custom quote.

Use reply Edit Take over

How it works

Launch a managed inbox without a technical project.

Create your workspace

Set up a business profile for each team or location.

Connect your channels

Bring Instagram, Facebook and WhatsApp messages into one queue.

Add business knowledge

Load FAQs, prices, policies, services and approval rules.

Route work clearly

Routine replies move smoothly while staff get the threads that need judgment.

Use cases

Made for service businesses that live in DMs.

Car rentals

Availability, booking requirements, deposits, pickup times and discount requests.

Car detailers

Service pricing, location questions, complaints and appointment follow-ups.

Salons

Appointments, service menus, prices, stylist availability and late arrivals.

Real estate

Viewing requests, property questions, documents and lead qualification.

Clinics

Appointment questions, basic policies, reminders and staff handoff.

Restaurants

Reservations, menu questions, delivery issues and event enquiries.

Product preview

Handoffs, history and customer context in one place.

See inbox tabs, colored conversation states, customer history and suggested staff actions without switching between apps.

All Human Auto

Kemi Adebayo

I want to file a complaint about yesterday service.

Daniel Okafor

What does ceramic coating cost?

Simi James

Can you detail my SUV at home?

Customer message

Can I get a discount if I book two SUVs this weekend?

Smart handoff

Discount request detected. Moved to Needs Human with suggested policy context.

Pricing preview

Simple plans for the launch version.

Final launch pricing may change.

Starter

NGN 5,000/mo

For solo operators managing a small message queue.

1 workspace
Basic inbox states
Knowledge base starter

Growth

NGN 10,000/mo

For teams that need routing, visibility and human handoff.

Multiple connected accounts
Smart routing rules
Team queue visibility

Pro

NGN 15,000/mo

For businesses with higher volume and more controls.

Advanced workflows
Customer history
Priority setup support

FAQ

Questions before you connect your inbox.

Does this replace my staff?

No. It supports routine communication and flags conversations that need human judgment.

Can my staff still reply manually?

Yes. Staff can take over any conversation and send approved replies.

What happens when the system is unsure?

The conversation is moved to a human queue instead of guessing.

Which channels can I connect?

The product is designed around Instagram, Facebook and WhatsApp conversations.

Do I need technical setup?

No-code setup is the goal. You create a workspace, connect channels and add business knowledge.

Is this for Nigerian businesses?

Yes. The workflows, pricing examples and use cases are designed with service businesses in Nigeria in mind.

Turn scattered DMs into a managed customer workflow.

Give your team one inbox, clear conversation states and a safer way to respond faster.

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